Our E-Learning Support Team is standing by to assist you on your learning journey
Encountered a difficulty with an NTI or Coursera course? Just getting started on our platform? Discovered a glitch or facing a problem? Require assistance with a course? Reach out to our E-learning Support Team for the necessary help.
Popular FAQs
What happens if I don’t have an acceptable form of ID?
Will my courses remain accessible if I'm overseas?
What should I do if my verification request is denied?
Is there an alternative way to access Coursera if I'm currently abroad?
Can I still access courses while my account is under review?
How long does the verification process take?
Popular FAQs
General
If you lack an acceptable form of ID, you may need to contact NTI support for alternative options.
Coursera
Yes, as long as you verify your identity with the required documentation, your courses will remain accessible.
General
If your request is denied, you will receive an explanation via email outlining the reasons why and what steps you can take next.
Coursera
Yes, you can access NTI-Coursera while travelling abroad by providing a valid ID for verification after signing up.
Coursera
No, you will not have access to any NTI LMS or NTI-Coursera courses until your account has been fully verified and approved.
General
Typically, the verification process takes 1-2 business days once all requested accurate documentation is provided.
What happens if I don’t have an acceptable form of ID?
If you lack an acceptable form of ID, you may need to contact NTI support for alternative options.
Will my courses remain accessible if I’m overseas?
Yes, as long as you verify your identity with the required documentation, your courses will remain accessible.
What should I do if my verification request is denied?
If your request is denied, you will receive an explanation via email outlining the reasons why and what steps you can take next.
Is there an alternative way to access Coursera if I’m currently abroad?
Yes, you can access NTI-Coursera while travelling abroad by providing a valid ID for verification after signing up.
Can I still access courses while my account is under review?
No, you will not have access to any NTI LMS or NTI-Coursera courses until your account has been fully verified and approved.
How long does the verification process take?
Typically, the verification process takes 1-2 business days once all requested accurate documentation is provided.
Need Further Help?
New to our platform? Found a bug or having an issue? Need help with a course? You can help improve by giving us feedback about any problems you’re having by browsing our F.A.Qs, videos and more.
Help Desk
We're here to help you!
When you sign up for any of our free online courses from Coursera and NTI, you’re never on your own! Email us at studentsupport@nti.org.bb or submit a support ticket below. We’ll get back to you with a solution to your query or concern.